Here’s How To Boost Field Service Processes

 

If you move out and ask some people to describe their experience with electricians, technicians, plumbers, construction workers, or any other businesses engaged in offering field services for such jobs, most of them would give negative feedback and they have quite strong reasons to justify it. Nothing in this sort of business can be predicted exactly beforehand, especially the time. As a business owner or manager, you may order your field service officers to visit a specific customer at a specific time. But, how can you ensure that your field service officer was at the customer’s location on time? Well, you will find the answer to these questions by the end of this blog post.

There are some more problems that interfere with the smooth flow of field service processes. For example, the time your field service officers use to visit a customer’s location from the office or vice-versa is the time that earns your business no profit. It not only consumes some valuable time but also your money. And, the loss can be stretched further, if your field service officer mistakenly takes the wrong route to your customer’s location. What’s more, traffic jams can additionally extend the travel-time of your field service officers as well. The best solution to overcome these problems is to integrate a GPS-enabled field staff tracking app. One such app is Trackyu. It will help you find the most optimal route to your customer and help you track the real-time location of your field service officers.

In addition to the things said above, reducing the number of “no-fault found dispatches” can boost your field service processes too. No-Fault Found Dispatches refers to instances when a company sends a technician to fix what the customer could have fixed on their own. In order to eliminate such instances, you must carefully walk customers through diagnostics, detection, and solutions before sending out a technician to their location.

About the Author:

Trackyu is a salesman tracking app that provides its users to track and monitor a wide range of activities of the on-field employees. You can use Trackyu on every sort of device – smartphones, desktops, laptops, tablets, etc. Its main goal is to improve the efficiency of your employees by enabling you to track their real-time location, attendance, performance, tour expenses, and much more at a competitive price.